FAQ

1. What does OtherHug offer?

We create soft and thoughtful products, including unique patches (ready-made & custom), beginner-friendly DIY kits for embroidery and wool-felting, as well as finished items like mini plushies and keychains.

2. Are your patches handmade?

Some patches are handcrafted, while others are produced using professional textile techniques for consistency and durability. Each patch is designed with warmth, softness and creativity in mind.

3. Can I request a custom patch?

Yes! We offer personalised patches such as initials, names or simple illustrations.
For custom requests, please contact us or leave details in the “Notes” section at checkout.

4. What’s included in your DIY kits?

Most kits include:

  • Materials (fabric / wool / threads)
  • Tools (needle set, felting tools, etc.)
  • Step-by-step instructions
    Our kits are designed for complete beginners — no prior experience needed.

5. Are your products suitable for beginners?

Absolutely. OtherHug was created to help beginners enjoy crafting with confidence.
Our DIY sets are simple, friendly and perfect for first-time makers.

6. Do you offer finished products?

Yes! Besides DIY kits, we also sell ready-made pieces such as:

  • Mini plushies
  • Decorative keychains
  • Fully finished patches

These are great for gifting or personal use.

7. How do I apply your patches?

Instructions depend on the patch type:

  • Sew-on patches: Simply stitch around the edge.
  • Iron-on patches: Use medium heat (no steam) and press for 10–15 seconds.
  • Adhesive patches: Peel and stick for temporary use.

Each product page includes the correct method.

8. Are your materials safe for sensitive skin?

We use soft, high-quality materials selected with care. Many of our items are suitable for people with sensitive skin, but if you have concerns, feel free to message us.

9. How long will my order take to ship?

Orders usually ship within 1–3 business days.
Custom orders may take longer depending on complexity.

10. Do you ship internationally?

Yes. Delivery times and shipping fees vary based on location and will be shown at checkout.

11. Can I return or exchange an item?

We accept returns for unused, unopened products within 14 days of delivery.
Custom-made items are non-refundable unless damaged or incorrect.

12. Can children use the DIY kits?

Our kits are beginner-friendly, but we recommend adult supervision for children due to needles and small components.

13. How do I contact you?

You can reach us through our contact page or email us directly.
We’re happy to help with custom requests, order questions or recommendations.